Program Manager
About
Out-of-pocket healthcare costs are skyrocketing each year, forcing people across America to make difficult decisions about their health and money. We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively makes it easier to manage rising costs through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs) that allow people not only save on the costs of healthcare today, but plan for the costs of tomorrow.
Located in San Francisco, Lively is backed by the top institutional and individual investors including Costanoa Ventures, Y-Combinator, Ally Ventures, The Durant Company, SV Angel, Point Judith Capital, Streamlined Ventures, among others.
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Job Description
Lively is looking for a talented Program Manager to join our Customer Experience team and lead the development and delivery of our Flexible Spending Account (FSA) program. The FSA is our newest product line, and was released in January. The Program Manager will build the operational and service delivery programs to ensure that customers derive value from this new product line.
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Responsibilities
- Define and implement operational processes required to administer Flexible Spending Account (FSA) programs for employers.
- Support Lively CSMs to onboard new Employers to Lively’s FSA.
- Manage daily adjudication of participant FSA claims.
- Define and implement operational processes for transfers from other FSA administrators, including mid-year takeovers and carryovers.
- Understand all compliance requirements associated with the FSA, and translate into an internal and external user experience flow that optimizes efficiency and satisfaction.
- Write feature requests and ticket detailed bug reports for the Lively FSA product based on customer and internal stakeholder feedback.
- Work cross-functionally with the sales, legal, and product teams at Lively to define and implement operational processes for quoting, contracting, onboarding, and supporting FSA customers.
Skills & Experience
- Willingness and flexibility to support high customer volume during our busy Open Enrollment season, roughly November through the end of January each year.
- Comfortable working with a high level of adaptability and flexibility in a fast-paced environment.
- Impeccable attention to detail.
- Excellent verbal and written communications skills.
- Exceptional leadership, time management, facilitation, and organizational skills.
- A good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect.
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
We encourage you to apply if you do not meet all of the qualifications but feel you would be a good fit for the position.
Benefits and Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage, HSA with employer contribution, FSA, flexible vacation, commuter benefits, a 401k plan, and more.
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
